Service Desk

Service Desk is a single point for IT service request and inquiries and is responsible for 1st round of support with statistics and history.

Service request receipt

Service request, event, inquiry receipt

EMS connected automatic event receipt and management

Allocate person in charge with notification

Automatic assignment of case based ID

Handling

Content, status, transfer of control

Status monitoring for received content

Process, completion monitoring

Statistics/satisfaction check

Status search and statistics, reporting feature

Customer satisfaction measurement

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