User based UI
ITSM provides user based menu, assigned tasks, ongoing tasks, completed tasks with date/month status.
Process map for service status checkout
Easy understanding of process status by providing standard process map and status.
Optimized system for customers
Support CMDB designing/operation for the customer. With rich connection experience of asset management, personnel DB, and portal and process editing feature, an optimized system is provided for the customer.
Use verified product and methods
GS certified verified product. With our own ITSM establishment method with rich experiences and Know-How, customers’ project becomes perfect.
Single Point of Contact: Single window(SPOC)
Event connection among EMS and third party solutions
Operation status visibility
Service level management (SLM)