ITSM

ITSM is ITIL based management system with IT service process. It provides total information on
customers’service request and operation status.

User based UI

ITSM provides user based menu, assigned tasks, ongoing tasks, completed tasks with date/month status.

Process map for service status checkout

Easy understanding of process status by providing standard process map and status.

Optimized system for customers

Support CMDB designing/operation for the customer. With rich connection experience of asset management, personnel DB, and portal and process editing feature, an optimized system is provided for the customer.

Use verified product and methods

GS certified verified product. With our own ITSM establishment method with rich experiences and Know-How, customers’ project becomes perfect.

Service Desk

Single Point of Contact: Single window(SPOC)

Event connection among EMS and third party solutions

Operation status visibility

Service Support

Incident management

Problem management

Change management

Release management

Configuration management

CMDB

Service Delivery

Service level management (SLM)

Capacity management

Availability management

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